Choose Apple for an iPhone. Choose Other if your brand is not listed.
Examples: iPhone 13 Pro Max or Samsung Galaxy A54. If you do not know, write “Not sure.”
Example: choose Charging if the cable is plugged in but the phone will not charge. You are not agreeing to a repair yet.
What is not working? When did it start? If you know, tell us if it was dropped, got wet, or was repaired before.Example: “My iPhone 13 fell yesterday. It still rings, but the screen is black. It has not been repaired before.”
See more examples: battery, charging, or a wet phone
- Battery: “My phone turns off even when it shows 30%. This started last week.”
- Charging: “It only charges when I hold the cable at an angle. I tried another cable, but it is the same.”
- Got wet: “Water spilled on my phone this morning. Now the speaker sounds very quiet.”
- Not sure: “The phone will not turn on. I do not know why.”
These are examples only. Write what really happened to your phone. It is okay if you do not know every detail.